A year ago, Ricardo introduced MoneyGuard to make online transactions between private individuals more secure and to better protect buyers and sellers from fraud. This
Swiss Post and Ricardo are once again joining forces for a good cause: from 17 to 23 February 2025, eleven special editions of the Swiss
Since being founded in 2021, the SMG Swiss Marketplace Group has continuously consolidated its position as one of the leading providers of digital marketplaces in
The online marketplace Ricardo reflects on another impressive year, with over 6.5 million items sold. The trend towards sustainable consumption continued to grow in 2024.
As of 1 January 2025, there will be changes to the strategic management of the SMG Swiss Marketplace Group. Jörn Nikolay becomes the new independent
SMG Swiss Marketplace Group has moved into its new offices at the bluefactory site in Fribourg. The move from Flamatt to the cantonal capital will
SMG Swiss Marketplace Group proudly announces that its Chief Information Security Officer (CISO), Mostafa Hassanin, has been awarded the Cybersecurity Excellence Award at the Global
SMG Swiss Marketplace Group introduces its sustainability manifesto, outlining the company’s newly developed sustainability strategy to enhance responsible practices across its operations and online marketplaces.
The Swiss online marketplace Ricardo is launching an innovative partnership with Outlet King, Switzerland’s largest outlet centre based in Spiez. Every week, Ricardo will offer
Head of Design for Automotive
Introduce yourself and your role at SMG
I’m Marta Andreoni, Head of Design at SMG Automotive. I lead the design and UX writing team shaping AutoScout24 user experience.
In my role, I wear many hats. My main focus is ensuring we stay true to our vision “simplifying people’s lives and connecting humans through innovative digital platforms” and our brand promise, “make it happen”. I challenge my team to think user-first, push for innovation, ease of use for our customers and make forward-thinking decisions, even within business and technological constraints.
A big part of my role is supporting each designer’s growth, motivation, and career development. Through one-on-one coaching, mentoring, group work, and projects, I help my colleagues set and achieve their goals while fostering new learning opportunities.
What helps you feel empowered and confident in your role?
If I had to mention one thing I would say “being proactive” has been key to feeling more empowered. I enjoy solving problems, so when issues or opportunities arise, be it in the product, market or the team, I get curious and I proactively investigate the reasons and try to bring inputs to be discussed with others, this makes me feel I can be part of the process or solution and my point of view is going to be taken seriously. My optimism also plays a role, giving me confidence that even the most complex challenges can be solved.
Besides, having trust from other managers and colleagues makes me feel in a safe environment where I can take ownership on topics I’m passionate about.
What’s one thing SMG does well in fostering an inclusive workplace? What more can be done to amplify and support different perspectives in the workplace?
In my experience, we strive for balancing top-down and bottom-up inputs, ensuring employees can influence product directions, processes, and culture. People are approachable, and our strong feedback culture helps voices be heard. Across SMG, initiatives like regular People & Culture Surveys, topic guilds, and events in our locations across the world foster open exchange and mutual learning.
That said, I’ve noticed that quieter voices sometimes get less space, or interacting with top management can feel intimidating, especially when giving critical feedback. To make participation more inclusive, we could apply more facilitation and group work techniques like structured turn-taking, written input, and smaller group discussions – ensuring everyone, regardless of confidence level, seniority or personality, feels comfortable contributing.
Design is often about seeing the world differently. How do unique perspectives contribute to more innovative, inclusive, or impactful design?
Design is about understanding diverse user personas and perspectives to create solutions that truly meet their needs or create new opportunities. I believe in the power of collaboration to shape user experiences – bringing together different disciplines, backgrounds, and lived experiences helps challenge assumptions, uncover blind spots, and drive more inclusive, innovative, and impactful solutions.
Looking back on your career, what’s one lesson or piece of advice you wish you had known earlier as a leader in design?
There are three things no one really prepares you for as a design leader: dealing with constant change, facing failure and handling emotions at work. These topics aren’t talked about much until you face them. I was lucky to learn from others’ experiences, but much of it came through my own.
One thing I wish I had understood earlier is the power of emotional intelligence, my job is no longer about the content and the design, it is about people. Self-awareness, not just of your own emotions, but also how others feel and react, can be the difference between conflict and harmony, frustration and clarity. The more I grow as a leader and designer, the more I realise that design isn’t just about doing the design job, delivering solutions on the market: it’s about navigating people, their emotions, and making change more acceptable and transforming issues into opportunities, both within the organisation and through great products.
