From Pixels to Paint: Creating SMG’s Co-Working Space

12.09.2023

Creating and implementing a digital brand presence is hard enough. But when you get the task to bring to life said brand within a physical space, you really have to start thinking outside the box.

That is precisely what our experts in our Communication & Engagement, and Strategy & Branding team had to do – and did! Together with Büro4 – a Zurich-based corporate design agency -, we figured out ways to showcase the essence of SMG in our new co-working space.

Welcome to the Brand

As our co-working space spans across several – almost identical – floors we took a thoughful approach to ensure that our brand spirit was felt and orientation was made simple. We started by giving each floor its own narrative, to ensure that our brand’s spirit was recognisable while maintaining authenticity.

  • The 13th floor is a Digital Hub, resonating with futuristic elements.
  • The pioneering realm of online marketplaces is on the 14th floor.
  • The 15th floor, affectionately known as the domain of “Explorers”, was born during  the merger era.
  • The 16th floor acts as our welcome desk and communal areas with high ceilings and open spaces to allow for light, air and the possibility of organising larger events.

Amidst the cookie-cutter design of the building, differentiation was scarce. The generic layout made it challenging to navigate, with floors and rooms appearing nearly identical. This is why visual differentiation was paramount, with colors like Sky, Lime, and Peach assigned to distinct floors. These hues harmonize across floor numbers, desk tags, meeting room signs, and wayfinding iconography.

Delight is in the Details

Venturing into the world of signage, we quickly realized that this seemingly simple aspect was intricate and multifaceted. And honestly, that deserves a separate article. The labyrinthine questions of where to position which signs presented a complex challenge. One that necessitated the expertise of Büro4 to navigate. As the office space unfolded, the need for precision became paramount. We meticulously determined sign placement, requiring a discerning eye and strategic insight.

Signs seamlessly integrated with our brand guidelines turned every corner, transforming doors, meeting rooms, and common areas into storytelling canvases. To accomplish this, our in-house designer adroitly adapted icons, ensuring cohesiveness and relevance. In the building’s heart, elevator numbers precisely placed highlight the importance of detail, even in minor features, at the core. What’s more, the flow of iconography continued beyond the doors and rooms, finding residence on drawers, kitchen cabinets, and walls around the office space. The language of icons took precedence, ensuring that everyone could effortlessly comprehend the location of every essential nook.

Precision and functionality went hand in hand when it came to desk labeling. Each desk has a distinctive number accompanied by a QR code, streamlining our registration system. However, these seemingly utilitarian elements bear a lively touch – each label was colored in the vibrant hue of the respective floor, harmonizing practicality with aesthetics. In essence, our office space became a symphony of iconographic communication, where every element played its part in weaving a narrative that transcended language barriers.

And not to be overlooked, the captivating “Welcome Walls” painted in these shades serve as a true “welcome to the brand” upon stepping into the various floor spaces.

Welcome Walls

The Welcome Walls are a relatively small area to bring across the concept of the whole floor, whilst also staying in line with the brand guidelines. 

Each floor’s essence in our co-working space is uniquely articulated through inventive design elements. On the Pioneer floor, meeting room names inspire illustrated portraits by our in-house graphic designer. Meanwhile, the Digital floor unveils a tapestry composed of recycled technical gadgets and wires, arranged around a pixel-screen showing the SMG logo. The realm of Explorers welcomes you with an array of artifacts an adventurer might treasure. They were collected from secondhand shops and donations, all unified with the wooden SMG logo.

Campaign walls decorated with old and new campaign posters hang in communal spaces. This is an ode to the journey that brought us here. In essence, these branded spaces harmonize the digital with the tangible, while underscoring the creativity and vision that SMG embodies.

These are all larger areas within the space that catch your eye as soon as you step into the offices. However, it’s attention to detail that really brings together the space and evokes a feeling of cohesiveness.

From Screen to Seen

In conclusion, transforming our digital brand into a physical co-working space required a significant shift in mindset. With the help of Büro4, we combined creativity and precision to capture SMG’s essence.

Upon entering, each floor reflects its unique purpose through distinctive flooring and vibrant Welcome Walls that embody our brand’s spirit. The attention to these details has created a harmonious and inviting environment that amplifies SMG’s essence throughout the space.

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Marta Andreoni

Head of Design for Automotive

Introduce yourself and your role at SMG

I’m Marta Andreoni, Head of Design at SMG Automotive. I lead the design and UX writing team shaping AutoScout24 user experience. 

In my role, I wear many hats. My main focus is ensuring we stay true to our vision “simplifying people’s lives and connecting humans through innovative digital platforms” and our brand promise, “make it happen”. I challenge my team to think user-first, push for innovation, ease of use for our customers and make forward-thinking decisions, even within business and technological constraints.

 A big part of my role is supporting each designer’s growth, motivation, and career development. Through one-on-one coaching, mentoring, group work, and projects, I help my colleagues set and achieve their goals while fostering new learning opportunities.

What helps you feel empowered and confident in your role?

If I had to mention one thing I would say “being proactive” has been key to feeling more empowered. I enjoy solving problems, so when issues or opportunities arise, be it in the product, market or the team, I get curious and I proactively investigate the reasons and try to bring inputs to be discussed with others, this makes me feel I can be part of the process or solution and my point of view is going to be taken seriously. My optimism also plays a role, giving me confidence that even the most complex challenges can be solved. 

Besides, having trust from other managers and colleagues makes me feel in a safe environment where I can take ownership on topics I’m passionate about. 

What’s one thing SMG does well in fostering an inclusive workplace? What more can be done to amplify and support different perspectives in the workplace?

In my experience, we strive for balancing top-down and bottom-up inputs, ensuring employees can influence product directions, processes, and culture. People are approachable, and our strong feedback culture helps voices be heard. Across SMG, initiatives like regular People & Culture Surveys, topic guilds, and events in our locations across the world foster open exchange and mutual learning.

That said, I’ve noticed that quieter voices sometimes get less space, or interacting with top management can feel intimidating, especially when giving critical feedback. To make participation more inclusive, we could apply more facilitation and group work techniques like structured turn-taking, written input, and smaller group discussions – ensuring everyone, regardless of confidence level, seniority or personality, feels comfortable contributing. 

Design is often about seeing the world differently. How do unique perspectives contribute to more innovative, inclusive, or impactful design?

Design is about understanding diverse user personas and perspectives to create solutions that truly meet their needs or create new opportunities. I believe in the power of collaboration to shape user experiences – bringing together different disciplines, backgrounds, and lived experiences helps challenge assumptions, uncover blind spots, and drive more inclusive, innovative, and impactful solutions.

Looking back on your career, what’s one lesson or piece of advice you wish you had known earlier as a leader in design?

There are three things no one really prepares you for as a design leader: dealing with constant change, facing failure and handling emotions at work. These topics aren’t talked about much until you face them. I was lucky to learn from others’ experiences, but much of it came through my own.

One thing I wish I had understood earlier is the power of emotional intelligence, my job is no longer about the content and the design, it is about people. Self-awareness, not just of your own emotions, but also how others feel and react, can be the difference between conflict and harmony, frustration and clarity. The more I grow as a leader and designer, the more I realise that design isn’t just about doing the design job, delivering solutions on the market: it’s about navigating people, their emotions, and making change more acceptable and transforming issues into opportunities, both within the organisation and through great products.

 

Fotos vom Management mit und ohne Hintergrundfarbe als ZIP-Datei

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