REALHouse Effect: Energy Labels for Real Estate Listings

13.12.2022

There are many ways to incorporate sustainable habits into your various on- and offline routines. However, these habits can only be formed if they are accessible.

Take your home, for example; you can decide on the water temperature when you wash your clothes, how many lights you turn on, and if you’re going to crank up the central heating. However, all of these things might be connected to one bigger question: The energy labels of buildings.

As a renter, this is something you have little control over. As a homeowner, on the other hand, you can make changes and invest in enhancements that improve the energy label. However, depending on how low the rating was to begin with, these improvements could be extremely expensive and, therefore, in reality, unfeasible. 

Enter: The REALHouse Effect.

In this article, we are going to take a closer look at the outcome of a Real Estate hackathon and how we as a company try to create products that not only simplify people’s lives but give them all the information they need to make sustainable decisions in the long run. 

Digital Company, Real-Life Impact

 At SMG Swiss Marketplace Group, we offer digital solutions for real-world challenges. This creates complexity in how to make a digital company “greener”. There are many streams a company can pursue to invest in a more sustainable ecosystem: There are obvious measures, such as using sustainable sources of energy as a company, shared workspaces, more mindful use of material goods, or new investment strategies for pension funds, etc. 

Sustainability is a culture of lifelong learning and adapting, and committing to set targets. However, one significant strength of a digital company that caters to a demographically diverse user base is providing its users with the necessary tools to point them to the sustainability of the products on their platforms and thus indirectly creating an incentive to invest in sustainability. That way, the reach of sustainable action is significantly increased. But is it as easy as combining marketplaces and real estate to create meaningful change? No, there are many players that need to be taken into account when trying to reach long-term goals. 

Who drives change?

On our platforms Homegate, ImmoScout24, and Acheter-Louer, users can find their future homes and make decisions based on online information. However, the Real Estate ecosystem of SMG includes a wider competence network, namely IAZI and CASASOFT. IAZI is all about providing transparency when it comes to data about properties, while CASASOFT provides real estate marketing software and, therefore, exposure to said properties.

The SMG real estate ecosystem is, of course, only one part of a complex network when it comes to driving real change. Arguably the most important part is confederation-regulated standards. The government has various fields of action and different priorities when setting and implementing standards and regulations. One of them being building efficiency and renewable energies for private households. Another important player is the financial sector. Recently, the Swiss Bank Association defined its guidelines. According to those, banks and financial institutions need to inform their real estate clients about sustainability and energy ratings.

During the REALHouse-Effect-Hackathon all of these factors were taken into consideration. They were guidelines to improve our products and make sustainable decision-making more accessible to our users.

The REALHouse Effect: Energy Labels, Outlets and More

During hackathons, our engineers are given the opportunity to work on projects that could be implemented on our platforms in the future. This year, various hackathons took place. They led to a variety of potential product updates that could provide new features to our users. Here we want to present to you two of these projects focussing on sustainability.

Electric Charging Outlets

In 2021, 13% of cars sold in Switzerland were electric cars. This is a high percentage with the ambitious goal for it to be increased to 50% by 2025. Whether or not this is possible is difficult to say. However, there might be various hurdles that would stop this goal from being achieved. One of them being the charging station dilemma. 

People looking for a new apartment or house and who already own an electric car (or considering buying one soon) should know if their dream home has charging stations in its vicinity. Using public data on charging station locations, we created a map that shows users the nearest charging station. It’s a simple project using available data, making it more accessible in our real estate platforms.

Since this project is tightly linked to mobility and not directly related to real estate, let’s look at a project that circles back to the energy labels mentioned at the beginning of the article.

CO2-emission and energy labels for real estate listings

The average Swiss person produces approximately 14 tonnes of CO2-emissions per year. The following one shows the CO2-emissions of the average Swiss consumer.

Our colleagues at the Real Estate division of SMG want to have an impact on the “Living” portion of this pie chart. They started out by analysing listings data on Homegate by running it through the sustainability service from IAZI to determine the energy label results as well as the CO2-emissions caused for each Real Estate property.

The energy labels show how much energy is required to maintain a certain volume of living space for a year. It depends mainly on three factors:

  • How big is the property and how many people live in it?
  • How well insulated is the building?
  • What type of heating is in place?

This is the result distribution of the listings found on Homegate:

Energy Label distribution on Swiss real estate listings

Only buildings with a label of A or B can be considered as “sustainable”, so there is still a lot of work to be done.

In terms of CO2-emissions, results are more negative. More than 40% of homes are still being heated with oil and almost 30% with gas. Renewable energies make up less than 25% of heating types.

But what can we do with this information? During the Hackathon, the engineering teams enriched the listings with this newly acquired data. They integrated heating, energy labels, and efficiency info into each listing for easy access by interested parties.

The aim: boost transparency for home seekers, raising awareness for sustainable decision-making. However, there is a lot of potential in expanding these ideas, like connecting property buyers with subsidies and services to improve insulation or exchange heating systems with a renewable type. This could make the whole process a lot easier and also potentially more affordable for new homeowners in the long run.

What did we learn from this Hackathon?

There is a lot of potential to create more transparency for users and integrate that transparency into the user journey. The Hackathon also opened up more possibilities and ideas to continuously improve our products to create meaningful experiences and drive equally meaningful change.

A big Thank You goes out to Michael Wyss and Simon Herrmann for presenting this project at this year’s Digital Festival and for giving us an insight into this topic.

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Marta Andreoni

Head of Design for Automotive

Introduce yourself and your role at SMG

I’m Marta Andreoni, Head of Design at SMG Automotive. I lead the design and UX writing team shaping AutoScout24 user experience. 

In my role, I wear many hats. My main focus is ensuring we stay true to our vision “simplifying people’s lives and connecting humans through innovative digital platforms” and our brand promise, “make it happen”. I challenge my team to think user-first, push for innovation, ease of use for our customers and make forward-thinking decisions, even within business and technological constraints.

 A big part of my role is supporting each designer’s growth, motivation, and career development. Through one-on-one coaching, mentoring, group work, and projects, I help my colleagues set and achieve their goals while fostering new learning opportunities.

What helps you feel empowered and confident in your role?

If I had to mention one thing I would say “being proactive” has been key to feeling more empowered. I enjoy solving problems, so when issues or opportunities arise, be it in the product, market or the team, I get curious and I proactively investigate the reasons and try to bring inputs to be discussed with others, this makes me feel I can be part of the process or solution and my point of view is going to be taken seriously. My optimism also plays a role, giving me confidence that even the most complex challenges can be solved. 

Besides, having trust from other managers and colleagues makes me feel in a safe environment where I can take ownership on topics I’m passionate about. 

What’s one thing SMG does well in fostering an inclusive workplace? What more can be done to amplify and support different perspectives in the workplace?

In my experience, we strive for balancing top-down and bottom-up inputs, ensuring employees can influence product directions, processes, and culture. People are approachable, and our strong feedback culture helps voices be heard. Across SMG, initiatives like regular People & Culture Surveys, topic guilds, and events in our locations across the world foster open exchange and mutual learning.

That said, I’ve noticed that quieter voices sometimes get less space, or interacting with top management can feel intimidating, especially when giving critical feedback. To make participation more inclusive, we could apply more facilitation and group work techniques like structured turn-taking, written input, and smaller group discussions – ensuring everyone, regardless of confidence level, seniority or personality, feels comfortable contributing. 

Design is often about seeing the world differently. How do unique perspectives contribute to more innovative, inclusive, or impactful design?

Design is about understanding diverse user personas and perspectives to create solutions that truly meet their needs or create new opportunities. I believe in the power of collaboration to shape user experiences – bringing together different disciplines, backgrounds, and lived experiences helps challenge assumptions, uncover blind spots, and drive more inclusive, innovative, and impactful solutions.

Looking back on your career, what’s one lesson or piece of advice you wish you had known earlier as a leader in design?

There are three things no one really prepares you for as a design leader: dealing with constant change, facing failure and handling emotions at work. These topics aren’t talked about much until you face them. I was lucky to learn from others’ experiences, but much of it came through my own.

One thing I wish I had understood earlier is the power of emotional intelligence, my job is no longer about the content and the design, it is about people. Self-awareness, not just of your own emotions, but also how others feel and react, can be the difference between conflict and harmony, frustration and clarity. The more I grow as a leader and designer, the more I realise that design isn’t just about doing the design job, delivering solutions on the market: it’s about navigating people, their emotions, and making change more acceptable and transforming issues into opportunities, both within the organisation and through great products.

 

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