Das Rebranding von Scout24: Eine Trilogie

14.07.2022

Seit dem ersten Juli präsentieren sich alle Scout24-Marken, die zur SMG Swiss Marketplace Group gehören, in einem neuen Look and Feel!

This is the first part in a Rebranding series. Find the other parts here: 

The result of a six-month rebranding process to refresh and reinvigorate the brands with a strong new identity. The marketing, UX, engineering, and communications teams at ImmoScout24, AutoScout24, MotoScout24, and FinanceScout24 joined forces to breathe new life into these well-established brands. In this three-part series we want to highlight the why, the how, and the wow of this project to showcase the fantastic work that has gone into this new design.

The Highlight(ers) of a New Look

While creating a strong brand presence, this approach resulted in insufficient distinctiveness among individual platforms. The logos were consistently orange and blue across the board. Although this made for a very strong overall brand presence, it gave the individual platforms too little in way of uniqueness. Certainly, it was time to add more colour to the platforms. Each platform was assigned the colour of a highlighter pen in order to create a distinct and bright brand image. Additionally to highlight important messages and features we want our users to know about.

Rebranding: New Design - Same Goal

A significant alteration in a familiar platform’s visual appearance can lead to user and business customer confusion and uncertainty. Therefore, the teams thought it was important to start communicating the rebranding whilst also reassuring the platforms’ end-users that each platform’s services would remain the same. If anything, a cleaner and more modern design would improve the user experience. Subsequently streamlining the user journey and making information more easily accessible

A True Team Effort

It goes without saying that in order to complete such a large-scale project, you need to have all hands on deck. From strategy and branding to the designers, to the product & UX team and engineers, to marketing and communications. Everyone was involved in making this comprehensive rebranding a success. And so it was. You can break down the entire process into different phases. The 1. July was the last one, when we officially unveiled the design and marketing campaigns. To illustrate the order in which we tackled such an extensive creative project, we defined four separate phases:

  1. Adaption of logos, fonts, colours
  2. Adaption of icons & illustrations
  3. Implementation of onsite activities & quality assurance
  4. Go-Live

The coordination efforts have paid off. Each Scout24 platform now has its own distinct look and feel. A consistent, modern, bright colour scheme, unmistakable branding elements, and visual language. These all work together now, makeing it much easier to distinguish between the individual platforms. This results in a better user journey for end users.

Rebranding, now what?

With this article, we wanted to give an initial overview of the project, who was involved, how long it took and what the outcome was to celebrate the great work of our colleagues at SMG. As mentioned at the beginning, two more articles will follow in which we will look into the creative process, how the visual and tonal execution of the rebranding was adapted for the Swiss market, as well as the strategy behind the roll-out and the marketing campaign.

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Marta Andreoni

Head of Design for Automotive

Introduce yourself and your role at SMG

I’m Marta Andreoni, Head of Design at SMG Automotive. I lead the design and UX writing team shaping AutoScout24 user experience. 

In my role, I wear many hats. My main focus is ensuring we stay true to our vision “simplifying people’s lives and connecting humans through innovative digital platforms” and our brand promise, “make it happen”. I challenge my team to think user-first, push for innovation, ease of use for our customers and make forward-thinking decisions, even within business and technological constraints.

 A big part of my role is supporting each designer’s growth, motivation, and career development. Through one-on-one coaching, mentoring, group work, and projects, I help my colleagues set and achieve their goals while fostering new learning opportunities.

What helps you feel empowered and confident in your role?

If I had to mention one thing I would say “being proactive” has been key to feeling more empowered. I enjoy solving problems, so when issues or opportunities arise, be it in the product, market or the team, I get curious and I proactively investigate the reasons and try to bring inputs to be discussed with others, this makes me feel I can be part of the process or solution and my point of view is going to be taken seriously. My optimism also plays a role, giving me confidence that even the most complex challenges can be solved. 

Besides, having trust from other managers and colleagues makes me feel in a safe environment where I can take ownership on topics I’m passionate about. 

What’s one thing SMG does well in fostering an inclusive workplace? What more can be done to amplify and support different perspectives in the workplace?

In my experience, we strive for balancing top-down and bottom-up inputs, ensuring employees can influence product directions, processes, and culture. People are approachable, and our strong feedback culture helps voices be heard. Across SMG, initiatives like regular People & Culture Surveys, topic guilds, and events in our locations across the world foster open exchange and mutual learning.

That said, I’ve noticed that quieter voices sometimes get less space, or interacting with top management can feel intimidating, especially when giving critical feedback. To make participation more inclusive, we could apply more facilitation and group work techniques like structured turn-taking, written input, and smaller group discussions – ensuring everyone, regardless of confidence level, seniority or personality, feels comfortable contributing. 

Design is often about seeing the world differently. How do unique perspectives contribute to more innovative, inclusive, or impactful design?

Design is about understanding diverse user personas and perspectives to create solutions that truly meet their needs or create new opportunities. I believe in the power of collaboration to shape user experiences – bringing together different disciplines, backgrounds, and lived experiences helps challenge assumptions, uncover blind spots, and drive more inclusive, innovative, and impactful solutions.

Looking back on your career, what’s one lesson or piece of advice you wish you had known earlier as a leader in design?

There are three things no one really prepares you for as a design leader: dealing with constant change, facing failure and handling emotions at work. These topics aren’t talked about much until you face them. I was lucky to learn from others’ experiences, but much of it came through my own.

One thing I wish I had understood earlier is the power of emotional intelligence, my job is no longer about the content and the design, it is about people. Self-awareness, not just of your own emotions, but also how others feel and react, can be the difference between conflict and harmony, frustration and clarity. The more I grow as a leader and designer, the more I realise that design isn’t just about doing the design job, delivering solutions on the market: it’s about navigating people, their emotions, and making change more acceptable and transforming issues into opportunities, both within the organisation and through great products.

 

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